Refund Eligibility

Refunds are applicable only in cases where NAVYGATE TECHNOLOGIES PRIVATE LIMITED is unable to deliver a scheduled live lecture or live training session on the announced date and is unable to reschedule the session within a reasonable timeframe.

In such situations, a full refund of the course fee will be issued to the original payment method used at the time of purchase.

Subscription Refund

• If a refund is requested within the 30-day period, the actual cost of the courses accessed, viewed, or consumed by the user during the subscription period will be deducted from the refund amount.
• Course access includes (but is not limited to) watching videos, downloading materials, accessing assignments, or any form of content consumption.
• If the deducted amount equals or exceeds the subscription fee, no refund will be issued.

Non-Refundable Items

The following items and services are non-refundable:

• Pre-recorded or self-paced courses, once payment has been completed and access has been granted
• Downloadable learning materials, including videos, simulations, datasets, or similar digital content
• Live sessions that are rescheduled due to unavoidable technical or operational reasons, provided the session is successfully conducted at a later date
• Consulting or project-based services once work has commenced, unless otherwise stated in a separate written agreement

Refund Process

• Eligible refunds will be processed to the original payment method within 7–10 business days after verification
• Any transaction, processing, or payment gateway fees charged by third parties are non-refundable

Contact for Support

For refund-related queries or assistance, please contact:

📧 support@navygatetechnologies.com
🌐 https://navygatetechnologies.com